Customer Care Specialist Sunweb - Dutch/English

Amsterdam or Enschede, for Dutch speakers

Do you thrive on helping others and have a keen eye for detail? Are you energetic and passionate about customer service? Join Sunweb as a Customer Care Specialist and contribute to creating unforgettable holiday experiences by delivering top-notch support to our customers. Keep reading to find out more!

At Sunweb Group, we are dedicated to making every customer’s holiday experience exceptional. As a Customer Care Specialist, you will play a crucial role in ensuring that our customers start their holiday with ease and excitement. You will encounter a diverse range of situations, from assisting with bookings to offering last-minute advice, making your work both varied and rewarding.

YOUR RESPONSABILITIES

As a Customer Care Specialist, your responsibilities will span across all brands of the Sunweb Group, including the Dutch, English, and Flemish markets. Here’s how you will contribute to our mission:

• Customer interaction: Handle all pre-holiday customer inquiries through phone, email, and social media channels, providing timely and accurate information.

• Expert advice: Offer guidance and recommendations to customers as they plan their holidays, helping them make informed booking decisions.

• Booking management: Process new holiday bookings and manage changes or cancellations to existing reservations with efficiency and care.

• Problem solving: Address and resolve any pre-travel issues or complaints, ensuring a positive experience for our customers.

• Brand representation: Embody the values of Sunweb Group across all interactions, creating a seamless and personalised customer journey.

YOUR ONBOARDING

To help you, you will begin with a 3-week training at the Cygnific office in Amsterdam. You must be available full-time during this period. After your training, you can always turn to your colleagues for questions or help; our dedicated mentors are also here to support and guide you whenever needed!

WHO WE ARE

Cygnific is a proud daughter company of KLM. And guess what? We have high ambitions ourselves as well. Our customer service heroes from more than 30 different countries are ready to create lasting impressions through teamwork and commitment. In 10+ different languages, they offer 24/7 service with a smile to passengers and customers from KLM, and various brands such as Sunweb and Rituals. We do this via email, telephone, live chat, social media and WhatsApp. Not only in the Netherlands, but our wings also spread to England, the Philippines, and Curaçao.

At Cygnific, you'll be part of an international team of cheerful, passionate and ambitious Cygnificans. We cultivate and nourish our culture and help colleagues and customers move forward. We value uniqueness and foster the trust and respect we have for each other. Cygnificans commit to getting any job done, but also like to have fun along the way.

To excel in this role, you should bring a passion for customer service and be able to handle multiple tasks calmly and professionally. You are someone who thrives in a dynamic environment and enjoys helping others, ensuring that every customer interaction is a positive one.

OUR OFFER

• A 7-month contract with the prospect of permanent employment.

• Position for 32 to 40 hours a week.

• A competitive salary of 15.27 EUR per hour + irregularity allowances.

• 10% discount on personal holidays with Sunweb. 

• 25 vacation days based on full-time employment.

• A pension plan, working from home & travel allowance.

• A challenging, innovative, and international environment.

• A vibrant and multicultural office near the Westerpark in Amsterdam.

• Social events such as an annual party, Cygnific BBQ and a little-Friday XXL every three months.

• You will be part of a diverse and multicultural team based in the Netherlands, Philippines & Curacao.

• A well-balanced and flexible hybrid working model (possibility to work from home).

• Full reimbursement for 100% of public transport costs with an NS Business Card (for commuting and business trips). Private trips using the Business Card are allowed, but costs will be automatically deducted from your salary.

• Start date: February 16, 2026.
  

WHAT YOU NEED FOR THIS POSITION

• A completed education (a background in tourism and/or a passion for travel is a plus).

• You are customer-focused and results-oriented.

• You handle stress well and enjoy working in a dynamic and international environment.

• Strong communication skills, both written and spoken.

• You are proficient with computers and comfortable using various systems.

• Fluent in Dutch/Flemish Dutch and a good command of the English language.

• You enjoy giving constructive feedback and contributing to the growth of our future organisation.

• You are flexible and available to work evenings and weekends: Working hours are Monday through Friday from 08:45 to 20:00, and Saturday and Sunday from 09:00 to 17:00, according to a rotating schedule. Your schedule will be provided one month in advance, including evenings, Saturdays, and Sundays (with Sundays generally on a voluntary basis).

READY TO APPLY?

Are you ready to elevate customer experiences with your passion for service and attention to detail? Then don’t hesitate to apply by sending us your CV and motivation letter (in PDF or Word doc) via the apply button below. The application process includes two interviews and may also involve an assessment.

QUESTIONS

Interested in learning more about the position? For questions about the recruitment process please contact recruitment@cygnific.com.

Questions about the position itself? Feel free to reach out to Anna Mkrtchian (Corporate Recruiter) via  Anna.Mkrtchian@cygnific.com.

*Acquisition in response to this vacancy is not appreciated

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