Senior HR Support Officer

As a proud daughter company of KLM, we have high ambitions and a mission to create exceptional customer experiences. Our international team of service professionals, representing over 30 nationalities, delivers top-notch support in more than 10 languages, around the clock. Our team delivers friendly, efficient service to customers of KLM, Rituals, and other brands. We assist through various channels, including email, phone, live chat, social media, and WhatsApp.

About the role:

As Senior HR Support Officer, you’ll play a key role in Cygnific’s HR operations, ensuring our HR systems and processes meet the needs of our global workforce. You’ll manage and optimise our HR systems, lead process improvements, and support our team with efficient, compliant HR administration.

Here’s a closer look at what you’ll do and what you can expect from this role:

• Lead system optimisation: Develop an efficient personnel information system (AFAS) structure that meets HR and organisational needs.

• Act as a system expert: Advise users and lead projects to enhance system functionality.

• Support HR operations: Collaborate with HR managers, advisors, and partners to execute administrative tasks, ensure compliance, and provide seamless user support.

• Manage HR administrative activities: Forecast and oversee HR administrative tasks to ensure reliable service across the organisation.

What’s in it for you?

• The possibility of hybrid working;

• €3500,- - €4400,- and 25 holidays;

• Discounts on insurance, a reliable pension plan, and a festive End of Year bonus;

• A quick route to a permanent position;

• A travel allowance of €0.19 per km. (max. 50 km one way) or full reimbursement of public transport costs with an NS Business Card (for commuting and business trips). Private travel with the Business Card is permitted, but the costs are automatically deducted from your salary;

• A work from home allowance of €2.35 per day;

• Discounts on KLM flight tickets through a so-called IPB (if place available) scheme, after one year of employment;

• Working from abroad (Max. 3 times a year for 4 weeks). Please note: specific rules apply;

• A pleasant and inspiring (newly renovated!) workplace at the Westerpark in Amsterdam!

Not convinced yet? There is more:

✔ Collective discounts on health insurance with CZ and Zilveren Kruis;
✔ Global discounts on rental cars with Sunny Cars;
✔ Global discounts on hotels from InterContinental Hotels Group and Accor Hotels;
✔ Up to 70% off electronics, clothing, shoes, and more through personeelswinkel.nl;
✔ Substantial discounts on zoos, amusement parks, and other attractions;
✔ Up to 20% off Dell products;
✔ Regular afternoon drinks, celebrations, team outings, BBQs, and events for kids.

This is you in a nutshell:

• HBO-level thinking and working capacity;

• 5-7 years of experience in a (senior) administrative HRM position; 

• Good knowledge of Dutch and English (written & spoken);

• Good understanding of administrative tasks and responsibilities in a service oriented environment;

• Experience and affinity with personnel information systems, preferable of AFAS Profit; 

• Knowledge of the main business software packages (Microsoft Office). 

Why Cygnific?

At Cygnific, you’ll be part of an international team of cheerful, passionate, and ambitious Cygnificans. We cultivate and nourish our culture, helping colleagues and customers move forward. We value uniqueness and foster mutual trust and respect. Cygnificans commit to getting the job done, but we also like to have fun along the way. With offices in the Netherlands, the UK, the Philippines, and Curaçao, we’re global in reach but united in purpose. Teamwork, ambition, and passion fuel us, and we’re always looking to move forward and make an impact. If you’re searching for a place that values uniqueness, collaboration, and continuous improvement, Cygnific could be the perfect fit for you.

Are you ready to be part of a dynamic organization that values growth, teamwork, and fun? Join Cygnific as a Senior HR Support Officer and help us continue creating memorable customer experiences with a personal touch.